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Frequently Asked Questions

Answers to the things people ask most.

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Our proprietary scalp construction replicates the appearance of natural skin at the part line. Combined with strategically reduced density along the part and individually placed baby hairs, the effect is virtually undetectable — even at close range.

With proper maintenance, significantly longer than mass-produced alternatives. The hand-knotted construction and premium hair grades are selected specifically for durability. Every order includes a detailed care guide.

Yes — it's real human hair. Curling, straightening, blow-drying, and professional coloring all work. We recommend staying below 350°F with a heat protectant.

Our six-point BGH system takes under five minutes. We offer step-by-step guides with video, or you can book a live virtual session. See the full guide →

Many of our clients are navigating treatment. We offer compassionate, private consultations and can prioritize timelines when possible. You're not alone, and we're here whenever you're ready.

Combs at the front, sides, and back, plus an adjustable strap. We chose combs over clips — they're gentler on sensitive or thinning scalps while keeping everything secure all day.

Our standard collection ships within 1–3 business days from existing inventory (e.g., the 18" European Silky Straight, 130% density). Custom orders let you dictate every detail — length, texture, color, density, cap dimensions — with a 3–12 week production window.

Between 3 and 12 weeks from your final measurements. The range depends on complexity. Because each piece is hand-built from scratch, we keep you informed at every milestone.

Yes — to 12+ countries. Every package is plain and unmarked. View shipping details →

See our return policy for full details on returns, exchanges, and our quality guarantee.

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